Customer Service and Refund Policy
Stitch is committed to providing exceptional customer service and a quality customer experience. In the event that you are not happy with your service, please contact us within 7 days of your payment and we will do our utmost to address your concerns. If we are unable to address your concerns we will offer you a full refund, no questions asked.
You may upgrade or downgrade your membership any time during your subscription term. In such cases, our system will automatically take into account any unused component of your subscription and apply it to your new plan. After 7 days, if you choose to downgrade, cancel your membership renewal, or cancel your account, there will be no refund provided.
When purchasing from Stitch your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us at our privacy & security e-mail address: